Surface Repair Solutions Warranty & Repair Terms
Surface Repair Solutions undertakes the repair of damaged items/s or area/s of hard surfaces. The original surface or material that you have were manufactured in tightly controlled environments often sterile.
During their production intense heat or high pressure may have been used. Surface Repair Solutions cannot replicate these conditions with the item in position; there are some limitations to our processes that are created by the location of the item(s) or area(s) to be repaired.
All repairs are colour matched on site, newly repaired areas may have a slightly different lustre as they will be new, whereas older surfaces may have a slightly different depth of shine.There also may be a slight halo around the repaired area when compared to original surface.Surface Repair Solutions can only get an 80-85% colour and pattern match with the orginal surface.
Surface Repair Solutions repairs have a warranty of six months (on domestic properties). The warranty covers flaking, peeling, and general failure of adhesion to the surface, subject to the following conditions:
No abrasive cleaners are to be used on the surface. Soapy water with a soft cloth is best.
Physical damage such as chips and scratches or mistreatment is not covered.
Staining caused from chemicals or dyes, is specifically excluded.
Heat exceeding 350 degrees or direct flame.
Problems caused from excess moisture, structural conditions or movement of the fixtures.
General Conditions & Indemnity
Any structural repairs needed in order to effect an invisible repair will not be covered by the six month guarantee on the basis that the repaired area may fail under undue pressure or weight that we are not in control of. Customers also acknowledge that some surfaces may be beyond repair. Surface Repair Solutions will always advise the customer (before work commences) if attempting a repair may make the surface worse or the surface may break beyond repair. Under these circumstances Surface Repair Solutions will not be liable for replacing any damaged items and the customer accepts the call out fee may still be payable.
All invoices for quoted work (domestic clients only) are due upon completion of such work unless agreed by Surface Repair Solutions otherwise.
Payment is due on the stated date as per the invoice sent to commercial clients and interest may be charged for late payment.